Last Updated: 11 November 2026 • Dukanix
Dukanix (dukanix.in) is an online platform operated from Dhar, Madhya Pradesh, India. It introduces buyers (dealers, shop owners, contractors and other business buyers) to verified manufacturers and helps them confirm quotes and orders. Dukanix is an introducer and facilitator. It is not the manufacturer or seller of the products listed, and it holds no inventory.
By using Dukanix, registering as a manufacturer, or submitting an enquiry, you agree to these Terms. If you do not agree, please do not use the platform. Dukanix is for business use. You confirm that you are at least 18 years old and have authority to act for the business you represent.
We may update these Terms from time to time. The date at the top shows the latest version, and using the platform after a change means you accept it.
To list products, a manufacturer registers and submits business details and one proof of business: a GST certificate, a Udyam/MSME registration or a trade licence. A GSTIN itself is optional. You confirm that everything you submit is true, complete and current, and that you will update it when it changes.
Dukanix usually reviews applications within 24 to 48 hours but may approve, reject, suspend or remove any manufacturer, account or listing at its discretion, including for false information, poor conduct or repeated complaints.
Verification confirms only the business proof that was submitted. It is not a guarantee of product quality, capacity, price or delivery time. Dukanix may keep a manufacturer's identity confidential until a quote is confirmed.
A manufacturer must honour a valid claim for replacement, correction or refund under the confirmed quote and the Cancellation & Returns Policy, and must complete it within 7 business days of the claim being accepted or agreed. If a manufacturer does not, Dukanix may suspend or remove the manufacturer and its listings, give the buyer the manufacturer's registered business details and the order records Dukanix holds so the buyer can pursue the claim, and stop sending enquiries. The manufacturer agrees to compensate Dukanix for any loss, claim or cost that arises from its failure.
Registration and listing are free. There is no subscription and no per-lead charge. Dukanix charges a service fee only on orders that close through an introduction made by Dukanix. The fee is agreed with the manufacturer in writing (a WhatsApp or email message is enough) before the enquiry is sent, and is payable within 7 days of the manufacturer receiving payment from the buyer. Fees are exclusive of GST where applicable.
The fee also applies to repeat orders placed by a buyer that Dukanix introduced to the manufacturer, for 12 months from the first introduction. Buyers and manufacturers agree not to arrange orders directly in a way that avoids the fee that would otherwise be due.
Prices shown on the platform are indicative ex-factory rates supplied by manufacturers. They can change and are not an offer to sell. The final price, minimum order quantity, freight, delivery time and payment terms are those in the written quote (WhatsApp is acceptable), which stays valid for 7 calendar days unless the quote says otherwise. Bulk price tiers apply only where shown on the product page or in the quote.
An order is a contract between the buyer and the manufacturer. The manufacturer issues the invoice and dispatches the goods from its factory. Unless Dukanix confirms otherwise in writing for a particular order, the buyer pays the manufacturer directly, as set out in the confirmed quote. Dukanix does not collect or hold payments and is not a party to the payment. Dukanix helps coordinate and may help the parties resolve problems, but it is not obliged to. Dukanix is not responsible if a manufacturer or a buyer fails to pay, replace, correct or refund; the buyer's and manufacturer's remedies are against each other.
Buyers from any state in India may send a requirement. Delivery availability, freight and delivery time are quoted for each location before the order is confirmed. See the Shipping & Freight Policy and the Cancellation & Returns Policy.
Information on the platform, including product descriptions, specifications, images and rates, is provided by manufacturers and shared in good faith on an as-is basis. Dukanix does not warrant its accuracy or completeness, or that any product meets a particular standard or your requirements. Buyers should confirm specifications in the quote, ask for test reports where needed, and inspect goods on delivery.
To the extent permitted by law, Dukanix is not liable for indirect, incidental or consequential loss, loss of profit, loss of business, or for delays, defects, non-delivery, non-payment, a manufacturer's failure to replace, correct or refund, or disputes between a buyer and a manufacturer. Where Dukanix is found liable despite this, its total liability for any claim is limited to the fee, if any, that Dukanix received for the order concerned. Nothing in these Terms excludes liability that cannot be excluded by law.
You agree to compensate Dukanix for losses, claims and costs arising from information or content you provide, your breach of these Terms or the law, or your infringement of anyone's rights.
You must not submit false enquiries or documents, copy or scrape the platform, misuse another person's information, interfere with the service, or use the platform for anything unlawful.
Manufacturers give Dukanix a non-exclusive, royalty-free right to display their product information, images and business name on the platform and in related promotion, and confirm they have the right to do so. The Dukanix name, logo and platform content belong to Dukanix and may not be used without permission.
You may stop using Dukanix at any time. Dukanix may suspend or end access if these Terms are breached or to protect users or the platform. Fees already due, and clauses that by their nature continue, stay in force after access ends.
How we handle personal data is explained in the Privacy Policy.
These Terms are governed by the laws of India. If a dispute arises, please write to us first so we can try to resolve it in good faith within 30 days. If it is not resolved, the courts at Dhar, Madhya Pradesh have exclusive jurisdiction.
Dukanix is not responsible for failure or delay caused by events beyond its reasonable control, including natural events, strikes, transport disruption, outages or government action. If any part of these Terms is unenforceable, the rest continues. For questions or notices, use the contact details on our Contact page.
