Cancellation & Returns Policy

1. Order Cancellation

Orders placed through Dukanix are confirmed via Dukanix and fulfilled by the assigned factory partner. Cancellation terms - including any deadline before dispatch - are confirmed with you by our Sourcing Desk at the time your quote is confirmed, and may vary by order type.

2. Returns - Damaged, Defective, or Incorrect Items

If what arrives is damaged in transit, materially defective, or not what you ordered, report it within 48 hours of delivery with photos to our sourcing desk on WhatsApp. We coordinate directly with the factory partner to arrange a resolution - replacement, correction, or refund as agreed with the partner.

3. Custom-Cut & Made-to-Order Items

Items manufactured to a custom length, gauge, or specification requested in your order (for example, non-standard rebar lengths or wire gauges) are made specifically for that order and are generally not eligible for return, except for genuine manufacturing defects covered under Section 2.

4. Refunds

Since Dukanix collects payment on behalf of the factory network, eligible refunds are processed by Dukanix directly to your original payment method (or agreed bank transfer for wholesale orders), once the return or cancellation is confirmed with the factory partner.

5. How to Reach Us

For any cancellation, return, or dispute, message our sourcing desk on WhatsApp or see our Contact Us page for other ways to reach support.