Last Updated: 11 November 2026 • Dukanix
Dukanix (dukanix.in) is operated from Dhar, Madhya Pradesh, India. This policy explains what personal data we collect, why, and the choices you have. It is written to meet the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, as they apply to us.
From manufacturers: business name, address, contact phone, email, GSTIN if provided, business proof documents (GST certificate, Udyam/MSME registration or trade licence), categories and product details. If you sign in with Google, we receive your name and email address from Google.
From buyers: name, mobile number, email (optional), delivery city and state, and your requirement notes.
Automatically: IP address, device type, browser, referring page and pages visited, collected through cookies and similar technology.
Buyer contact details and enquiry notes are shared with the manufacturer assigned to the enquiry so they can prepare a quote. A manufacturer's business name and contact details may be shared with the buyer once a quote is confirmed. If a buyer's claim against a manufacturer stays unresolved, we may share the manufacturer's registered business details with the buyer, and the buyer's order records with the manufacturer, so the claim can be pursued. We do not sell personal data.
We also use service providers for hosting and storage, email, messaging and analytics (for example Supabase, Mailjet, Google Analytics and Tag Manager, Microsoft Clarity and Vercel Analytics). They may process data for us under their own terms, and we share only what is needed. We may disclose data when the law requires it.
Verification documents are stored in private, access-controlled storage. They are not public, and reviewers open them only through time-limited links.
We use cookies and similar tools to understand how the site is used and to improve it. You can block or delete cookies in your browser settings, but some features may then work less well.
We keep personal data for as long as your account is active or as needed for the purposes above and to meet legal obligations, including tax and accounting records. We then delete or anonymise it.
You may ask to see, correct or delete your personal data, withdraw consent where we rely on it, and make a complaint about how we handle your data. Contact us using the details on our Contact page. Withdrawing consent or deleting data may mean we can no longer provide some services, and we may keep data we are legally required to keep.
We use reasonable technical and organisational measures to protect personal data. No online system is completely secure, so we cannot guarantee absolute security. If a breach affects you, we will tell you and the authorities as the law requires.
Dukanix is for businesses and is not intended for anyone under 18.
For privacy concerns, complaints or data requests, contact the Dukanix grievance desk using the phone or WhatsApp details on our Contact page. We aim to acknowledge complaints within 48 hours and to resolve them within 30 days. We may update this policy from time to time, and the date at the top shows the latest version.
