Last Updated: 11 November 2026 • Dukanix
Goods are loaded at the manufacturer's facility. For standard items this is usually within 2 to 5 business days after the order is confirmed. Made-to-order and large orders can take longer, and the quote will say so. Timelines are estimates, not guarantees.
Buyers from any state in India may send a requirement. Whether we can deliver to your location, the freight and the delivery time are quoted for that location before you confirm the order.
Freight is confirmed in the quote before you commit. If you change the quantity, delivery location or unloading arrangements after confirmation, the freight may change and will be agreed with you first. Unless the quote says otherwise, the buyer arranges unloading.
Responsibility for goods in transit follows the terms in the confirmed quote and the manufacturer's invoice. Please check the goods when they arrive, note any visible damage or shortage on the transporter's receipt, and report problems within 48 hours with photos, as described in the Cancellation & Returns Policy.
Dukanix is not responsible for delays caused by transporters, weather, strikes, road or port disruption, government action or other events beyond its reasonable control. We will help you get an update where we can.
Where available, buyers receive a tracking link without needing to log in, and status updates over WhatsApp, as the order is dispatched.
